Placing an order on our website means you accept every policty of our company.-
Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.
To process your order on time and without any delay, please make sure you follow these steps with respect to the recipient's address:
- For deliveries to hospitals, please indicate ward and room number whenever possible.The delivery is only granted to the reception desk of the hospital.
- For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc.).The delivery is only granted to the reception desk of the hotel.
CORRECTNESS OF THE DELIVERY ADDRESS
Please check carefully that the delivery address, including local telephone number, is complete and correct. We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address. To ensure that the florist is able to deliver on time, the following additional information, if available, is, moreover, very helpful:
- For hospital deliveries, the ward, room number or maiden name if recipient gave birth to a baby. The delivery is only granted to the reception desk of the hospital.
- For hotel deliveries, the room number and the name under which the addressee is registered (e.g. group, Mr. and Mrs., etc.). The delivery is only granted to the reception desk of the hotel.
For every order placed, you will receive by email an order confirmation within a few minutes including your order number and detailed information of the purchased product. If you have mentioned your correct email address on the order form, item selected, purchase price, delivery date and the addresses of the sender and recipient will be part of our confirmation.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 3 days from the purchase date as they are flowers they need to be fresh.-
If for any reason you are not happy with the service rendered or with the flowers delivered please contact us so we can solve it asap.
whatsapp / +37282644200
SMS / +19292746285
fax / +35021628976